💡 30-Day Guarantee: If your organic campaign has not launched within 48 hours or fails to meet minimum organic engagement targets, you are entitled to a 100% full refund.
1. Campaign Launch & Pre-Execution Refunds
You may cancel your order for a 100% full refund at any time prior to campaign activation (usually within 12-24 hours of purchase). Once our team begins pitching your track to genre playlist curators or setting up targeted video discovery campaigns, campaign execution is underway.
2. Eligibility for Full / Partial Refunds
You are eligible for a full or prorated refund under the following conditions:
- Campaign Not Started: Order cancelled before curator pitching begins (100% refund).
- Underdelivery Guarantee: If verified organic stream targets are not reached within 30 days (Prorated or Full Refund).
- Duplicate Charges: Accidental double payment or billing error (100% immediate refund).
3. Non-Refundable Scenarios
Refunds cannot be issued under the following circumstances:
- Change of mind after the campaign has been fully completed and reported.
- Invalid track links provided at checkout without updating support prior to launch.
- Third-party bot streams generated by external scam services used prior to Audio Iconic.
4. How to Request a Refund
To submit a refund request, simply contact our 24/7 Artist Support Team:
- Email: support@audioiconic.com
- Live Support Form: Visit our Contact Support Page
5. Refund Processing Times
Approved refunds are credited back to your original payment method (Credit Card, PayPal, Apple Pay) within 3 to 5 business days.